Welcome to PetPal support! We are here to help you and your pets.
Email Support: support@petpalapp.io
We aim to respond within 1-2 business days.
For account deletion requests, email us with subject line "Delete My Account" and your registered email. We will process your request within 30 days.
How do I add a pet?
Tap the + button on the Today screen or go to Settings then Add Pet. You can add a name, species, breed, birthday, photo, and vet information.
How does household sharing work?
Go to Household then Invite Member, choose a role (Family, Walker, Sitter, Viewer), and share the invite code. The invited person enters the code in PetPal under Join Household. All care data syncs in real time.
How do I set up reminders?
Go to the Reminders tab and tap the + button. Choose a type (feeding, medication, walk, vaccine, etc.), select a pet, set a time, and pick how often it repeats. You will get a push notification when it is due.
How does the Apple Watch app work?
Once PetPal is installed on your iPhone and paired Apple Watch, the Watch app installs automatically. Open it to see today reminders and quick-log care events (Fed, Water, Walk, Potty, Med, Play) from your wrist.
How do I add a document to the Vet Vault?
Go to a pet profile, tap the Documents tab, then tap the + button. You can import PDFs or images from your Files app or Photos. Documents are stored locally on your device.
How do I cancel my subscription?
Go to iPhone Settings, tap your name, then Subscriptions, then PetPal Pro, then Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
How do I restore my purchases on a new device?
Open PetPal, go to Premium, then tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
How do I delete my account and data?
Go to Settings then Account then Delete Account in the app. Or email support@petpalapp.io with subject "Delete My Account". All cloud data will be permanently removed within 30 days.
The widget is not showing up on my home screen.
Long-press your home screen, tap +, search for PetPal, then choose a widget size. If it shows blank data, open PetPal and make sure you have at least one pet added.
Is my pet data private?
Yes. Your data is encrypted in transit and at rest in Firebase. Documents in the Vet Vault never leave your device. We never sell your data. See our Privacy Policy for full details.